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Visiting

How we are keeping our visitors and staff safe

14/07/21 Update

Following the recent announcement that covid restrictions are easing on Monday 19 July, we wanted to provide an update on planning your visit to the Herbert Art Gallery & Museum from Monday onwards.

We ask that all visitors continue to wear face coverings when visiting and sign into the venue using the NHS COVID-19 app upon arrival. Staff will also continue to wear face coverings and can support with check-in should you not have the app.

We will continue to disinfect high-frequency touch points regularly and ask that all visitors use the sanitation stations throughout the venue.

The 2 Tone: Lives and Legacies exhibition will no longer require you to book tickets in advance. However, due to the popularity of the exhibition – we recommend arriving before 3.00pm to guarantee entry. At busy times we will have to manage the capacity of people in the exhibition and visitors may be asked to wait.

When can I visit Herbert Art Gallery & Museum?

The Herbert has reopened to the public on Monday 17 May 2021.

COVID-19 safety measures

In line with government guidance, we have made some changes to our operations to ensure our visitors and staff are safe. Further information on these measures can be found below.

How is Herbert Art Gallery & Museum ensuring my visit is safe?

The safety of our staff and visitors is our number one priority. We have reviewed our processes and procedures across the organisation and implemented several measures to ensure we can open safely.

Measures are listed below, but government guidance may change, meaning our safety measures may change too;

  • It is legally required for museum staff to collect NHS Test and Trace data from visitors, and keep this for 21 days. Any visitors unwilling to provide this information will not be permitted entry into the museum. The data we are required to take is a visitor's full name, phone number and date of visit. Visitors entering Alfred's Café will also need to provide NHS Test and Trace data even if it has already been collected by museum staff.
  • In line with current government guidelines, two households (or rule of 6) are able to meet up and mix indoors.
  • We have reduced our visitor capacity in line with social distancing requirements, this may result in a small wait before entering the museum or individual galleries.
  • Our visitor entrances have slightly altered. Please follow signage when you arrive.
  • We have implemented a one-way route so visitors can enjoy their visit and avoid crowds. Signage and barriers mark the way.
  • Alfred's Café will accept last orders at 3.30PM but will stay open until 4.00PM. This allows for extra cleaning time.
  • Protective screens have been installed at desks and within the café.
  • To protect visitors, some ‘hands on’ interactives are out of use until further notice - but look out for other less tactile activities which may replace them.
  • All events, tours and gallery led activities have been postponed until further notice.
  • Food and drink will be available from Alfreds café.
  • Our giftshop is offering a limited amount of stock.
  • In line with government guidance face coverings are mandatory onsite for those aged 11 and over.
  • We have plenty of hand washing facilities, including sinks in restrooms and hand sanitiser stations throughout the museum.
  • We have an increased cleaning schedule across the museum which seeks to disinfect high-frequency touch points, such as tables and chairs, taps, handles, elevator buttons, handrails, self-service machines and benches.
  • In our toilet facilities, we ask our visitors to follow social distancing, and if cubicles are engaged please queue outside. We ask visitors to remember to wash hands before and after using our toilet facilities. If you need to pass another person whilst entering or exiting, in line with government guidance, we ask that you turn your back to them as you walk past. Our team will regularly check toilet facilities, ensuring they are clean and soap dispensers are full.
  • Social distancing markers and signage are located around the gallery as reminders. We ask that we all work together to follow social distancing guidance. Visitors who persistently disregard social distancing guidelines will be asked to leave.
  • If you lip read, please ask our staff to remove their face covering.
  • We ask that any children in your group are supervised to ensure they can follow social distancing guidelines.
  • We recommend making any payments, where possible, using a card (contactless if possible, we have increased our contactless limit to £45). If this is not possible, to reduce cash handling, we ask that you pay with the exact amount or donate any over-payments to the gallery.
  • Staff have been trained on the implementation of new safety measures, ensuring we are compliant with government guidelines for opening safely. Please pay attention to instructions provided by our staff. We may put temporary measures in place to safeguard you.
  • During this time we are unable to accept self-led visits to our museums by school groups
  • If you are not feeling well with either one or more of the symptoms of Covid-19, please do not visit. Stay at home and follow government and NHS 111 advice. We will be here to welcome you back when you feel better.

Why have you reduced capacity?

The safety of our visitors is our top priority and we will be operating at a reduced visitor capacity to ensure social distancing can easily be adhered to.

Will I be able to just turn up on the day?

Yes, but due to reduced capacity there may be a short wait to enter the gallery Our Welcome Host will talk you through the changes which have been implemented onsite.

Are the opening hours the same?

The opening hours are the same, however we recommend that you arrive before 3.00pm to ensure entry.

The opening hours (including bank holidays) are:

Monday - Saturday: 10.00am - 4.00pm

Sunday: 12.00pm - 4.00pm

(Closed: 24, 25 & 26 December and 1 January)

How long can I stay at the gallery?

We are not enforcing time limits on visits and you are welcome to stay for as long as you like. We do however ask that during your visit you do not leave the gallery and re-enter.

Can I meet others at the gallery?

In line with government guidance, visitors are not permitted to meet other visitors within the museum.

Am I required to wear a face mask?

In line with government guidance face coverings are mandatory onsite.

Will I be able to pay with cash?

We recommend making any payments, where possible, using a card (contactless if possible, we have increased our contactless limit to £45). If this is not possible, to reduce cash handling, we ask that you pay with the exact amount or donate any over-payments to the gallery.

Will everything in the gallery be open?

Whilst there will be lots to see and explore, we have decided to take some ‘hands on’ interactives out of order until further notice. Make sure to look out for other less tactile activities which may replace them.

Can I visit Coventry Archives?

Entrance to Coventry Archives will be via the University Square entrance (opposite Coventry Cathedral), where you will be directed to Coventry Archives.

Please ensure that you have booked an appointment prior to your visit to use any of our facilities in Coventry Archives. You can do this by ringing 024 7623 7583 or email at archives@culturecoventry.com. We are only able to provide access to limited numbers for research on a daily basis. To avoid disappointment of being unable to enter it is strongly advised to follow this procedure. 

If you are looking to donate material to the archives then contact Victoria Northridge Archives Manager on 0247 623 7545.  Please do not bring donated material if you have not contacted the Archives Manager prior to your visit as you will be unable to enter.

Will I be able to get food and drink when I visit?

Food and drink will be available from Alfreds café which is opening Monday - Saturday, 10.00am – 4.00pm (last orders 3.30pm) & Sunday 12.00am - 4.00pm (last orders 3.30pm)

Can I bring a picnic?

Yes, our indoor picnic area will be open. We ask that visitors clear rubbish and dispose in bins accordingly to help our team clean these areas easily throughout the day. We also ask that only one household uses each picnic table at one time.

Can I still buy items from the gift shop?

Our giftshop is offering a limited amount of stock.

Are events, tours and gallery led family activities still taking place?

Although the museum is reopening, the majority of events, tours and museum led activities are currently postponed. The family programming, including early years activities, will recommence from May half term onwards. To see what events we are currently offering, please visit our events page.

What is happening regarding First Aid onsite?

We continue to offer First Aid and ask visitors to be as careful as possible during their visit. Staff will help you wherever possible and will wear the necessary protective equipment for your and their safety as outlined in the updated guidance issued by St Johns Ambulance.

I need to use a wheelchair during my visit, will one be available to borrow?

Wheelchairs are still available onsite and will be sanitised after each use

I have a question which is not mentioned – what can I do?

Please email info@culturecoventry.com and we will respond as soon as possible. We apologise if it takes us a little longer than usual, but we aim to respond to all enquiries within 24 hours Monday – Friday. Any enquiries received during the weekend or on bank holidays will be responded to on the next working day.

We thank you for your understanding.

Enjoy your visit!

COVID-19 Risk Assessment Last Updated: 13/05/2021

 

Contact us

Email info@culturecoventry.com or call us on 024 7623 7521

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